Frequently Asked Questions
What age groups are your toys suitable for?
Our toys are designed for children of all ages, from toddlers to older kids. Each product listing includes a recommended age range to help you choose the right toy.
Where do you ship?
We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.
What is your return policy?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
To ask for a return, please contact our customer service.
How can I track my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Are your toys safe and certified?
Yes, all ELSON toys meet international safety standards and are tested for quality and safety before reaching our customers.
How do I contact customer support?
You can reach us through our Contact Us page. We aim to respond within 1–2 business days.